Terms and Conditions ("Terms")
Last updated: 3rd July 2021
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using www.eternity-uk.com (“Website”) and the Eternity UK Mobile App (“Mobile App”), namely the "Service" and “Services”, operated by Arora’s Group Limited, trading as “Eternity”.
Arora’s Group Limited, Company No. 12887088, registered in England & Wales. Registered office at 65 Nascot Wood Road, Watford, UK, WD17 4SJ, trading as “Eternity / Eternity UK” (“the Company”)
The terms “platform”, “we”, “us” and “our” refer to the Company offering this Policy to you. The terms “you”, “your” or “Consumer” refer to the customer visiting our website.
Anyone visiting Eternity, regardless of whether the individual chooses to create an account, is considered a Consumer and accepts these Terms and Conditions. By accessing or using the Service, you agree to be bound by these Terms. If the individual is in disagreement with the terms, then the individual must not access the Service.
Our “content” refers to Eternity generated content on our Website, Mobile App, and Social Media Platforms. We feature on Social Media as:
@eternity.uk on Instagram; and
@eternity.uk on TikTok; and
Eternity UK on Facebook
- ABOUT US
Eternity is a Website and Mobile Application with user-generated content and Supplier comparison platform. The services are provided solely to:
- Assist Consumers in planning their Wedding & Events; by browsing options, facilitating introductions to Suppliers and providing usage of “Planning Tools” such as Checklists, Guest List organisers, and Budget trackers; and
- Assist the Wedding & Events industry Suppliers in engaging with potential Consumers.
Eternity may change or otherwise modify these Terms from time to time, and by accepting these, the user agrees that the continued access or use of the Services after such changes states the acceptance of the updated or modified Terms. Eternity will note the date and various versions of the revisions made to these Terms, and summarise them in Section 13; all revisions will be effective immediately once updated in the Terms.
- Consumer REGISTRATION
i. Account Holders agree to safeguard their credentials at all times.
ii. Eternity retains the right, at our sole discretion, to deny anyone access to the Services; at any time and for any reason; including, but not limited to, violation of these Terms.
iii. By completing the registration and becoming an Account Holder, the Consumer agrees that they are solely responsible for any information provided and any activity on the account.
iv. In order to access the Eternity browsing services via the Website, registration is not mandatory. To use the planning tools on the Website, Consumers must become Account Holders.
v. In order to access Eternity browsing services and Planning Tools on the Mobile App, all Consumers must become Account Holders through their iOS, Android or Google device.
vi. Any communications made with Suppliers outside of the Eternity platform, albeit introduced via our platform, are at the discretion of the Consumer and the respective parties involved.
viii. Contracts and agreements created between consumer and supplier are signed outside of our platform. Eternity is not liable for any such agreements and contracts.
- OUR SERVICES
i. Through the use of Eternity services, Consumers may be redirected to third-party sites of Suppliers. Eternity works on a best efforts basis to verify the Suppliers who feature on the platform; but we have no control over the quality of services, communications and transactions provided by them thereafter. It is in the Consumers best interest to ensure they feel comfortable in maintaining communication and agreeing contracts with Suppliers.
ii. The Supplier’s information and prices stated on Eternity are uploaded by Suppliers. Prices are purely indicative and should be verified before making any commitment.
iii. By contacting Suppliers, Consumers are choosing to interact with the third-parties at their own risk, and Eternity is in no way liable for any experience or services provided by the suppliers.
iv. The content that a Consumer views and accesses within the platform may be for commercial advertisement purposes. These will be placed throughout the platforms for purposes of Consumer engagement.
v. The content (inc. descriptions and prices) about each Supplier is provided by the business themselves, and whilst Eternity aims to control the relevance of the information displayed, the information provided is the sole responsibility of the Supplier.
vii. The information that an Account Holder inputs on the platform will not be shared further amongst any external parties.
- PROHIBITED ACTIVITIES
i. The content and information available on Eternity (including, but not limited to the images, text, graphics and videos), via our third-parties, are owned by Eternity and the Suppliers and Consumers do not have the rights to use, copy and distribute this information.
ii. Consumers must not download any content, unless it is expressly made available for download (ie account-specific checklists and planning documents).
iv. Consumers must not disrespect our Suppliers, whether this be via communications on or beyond our platform. Any misconduct may lead to termination of the account.
- PROMOTIONS & DEALS
i. Suppliers on our platform may wish to promote their service via short-term promotions, deals and/or by way of advertising on the platform. Availability and Consumption of these services or products will be subject to the agreement between parties and such agreement solely remains between the Supplier and Consumer.
ii. The promotions and deals presented on our platform may be amended on a regular basis and will be subject to availability and change.
- REVIEWS, COMMENTS AND INTERACTIVE AREAS
i. By providing feedback to the platform, via review uploads or emails, the Account Holder is granting a royalty-free, perpetual, transferable and irrevocable right to
a) share the content provided with users of Eternity and our related platforms (inc. Website and Social Media);
b) use your account name as reference to associate with the feedback provided;
c) allow the associated Supplier to reshare and incorporate this feedback on their desired platform for marketing purposes only.
ii. Reviews and feedback submitted to the platform should not: a) be offensive; b) promote violence or discriminaton; c) cause infringement of the intellectual property rights of the platform, the Suppliers, and the Consumers; d) invade privacy or promote illegal activity; e) provide false or private information relating to the platform, the Suppliers, and the Consumers; f) contain spamming; g) contain information that is unrelated to the respective Supplier page or area that the feedback is posted to.
iii. Reviews will be moderated on an ad-hoc basis, by the platform and the Supplier, and whilst we appreciate and welcome open and honest feedback; we reserve the right to remove any feedback deemed as inappropriate or in breach of Section 6ii.
- CODE OF CONDUCT
i. Eternity is committed to showing respect and fairness to all our Consumers and Suppliers. We expect our Consumers and Suppliers to act responsibly and respectfully in all relations and communications within and beyond the platform.
ii. Eternity will intervene and take all reasonable measures in case of inappropriate behaviour from any Consumer or Supplier, but that does not limit the Consumer or Suppliers own rights.
i. Eternity will not be liable for any damages or compensation to consumers if the platform is unavailable at any time or for any period.
ii. Eternity is not liable for any Supplier and Consumer disputes or agreements made between them, as the platform is purely for introductory purposes. Any non-compliance with services is out of the control of Eternity.
iii. We will monitor our Suppliers on a best efforts basis, for the safety and security of our Consumers. Any complaints or concerns, regarding the legitimacy of our Suppliers, should be brought to the attention of Eternity by contacting: email@example.com.
- INTELLECTUAL PROPERTY
i. Eternity owns the rights to our name, mobile platform, web application, and platform-generated content.
ii. Suppliers own the intellectual property to the content (including imagery and/or information) which is provided by them on our platform.
iii. The Consumer cannot use any of the Eternity Planning extracts, or content for any commercial purposes (inc. replication for distribution) without obtaining permission from Eternity to do so.
We acknowledge that your personal information and the nature of its use is a sensitive topic, and we are committed to safeguarding all information on the platform on a best endeavour basis. The following policy relates to your privacy practices.
Data Collection & Usage:
i. When you sign up as an account holder, we collect information from and about you to provide a personalised and relevant experience. This information may include, but is not limited to: name, email address, postal address, and telephone number.
ii. Your data will only be shared with third parties and Suppliers for the purposes of carrying out the core functions of the platform.
iii. We will do our best endeavours to keep your data secure, to ensure this, we intend to only work with globally renowned companies for data storage.
iv. Your information is protected with us as stipulated in the Data Protection Act 1998.
v. We are committed to providing you with relevant content on our services, and for this, we may reach out to you for further information to enhance your user experience.
vi. Your Eternity U.K. browsing history may be shared with certain Suppliers, as and when requested on an ad-hoc basis, to allow enhancements to their particular page and Consumer experience.
vii. As part of our platform, we will provide frequent push-notifications and emails to our users pertaining to relevant planning and key Supplier information. At account registration, these settings will default to remain on for all Consumers. If, at any point, Consumers would like to amend these notifications or email marketing preferences, they retain the right to do so via the account profile page.
viii. Throughout the duration of your account usage, you obtain the right to amend all information or remove non-mandatory information from the platform.
ix. If you choose to deactivate your account, we may retain some information associated with your account for internal purposes. This will be for monitoring purposes, and to enhance our understanding of account usage.
x. We will only choose to disclose your information if legally required by law enforcement agencies, court, or their equivalent counterparties. Where we can legally disclose this, we will inform you as the Consumer.
xi. If we are selling our business or acquired, your data will be shared with the respective parent company as part of business processes and data.
“Cookies” are data files stored within your browser to track your interactions between websites.
ii. This would allow trusted third-parties to help us in delivering an appropriate service and marketing the platform to existing and potential Consumers.
iii. If you wish to disable cookies, you retain the right to do so via the settings on your browser or device.
- GOVERNING LAW
This agreement shall be governed by, and construed in accordance with the laws of England, where Eternity U.K. is a registered company.